danai's space

Feeling stuck? Not sure what you should work on next? Is it time to build your product roadmap, but you only have a few eggs in one basket? Ok, I got you. We are product people, and our job is simple (but not easy): solve customer problems . The real question is—how do you reliably identify those problems? There’s one place you should always start. Customer Support.🙌 They know your customers better than anyone else. They talk to them every single day. They hear the frustrations, the confusion, the anger, and the unmet expectations. Go sit with them. Talk to them. And most importantly, get access to their support tickets or complaints database. That’s the Holy Grail .💥 There’s nothing more valuable than a well-maintained complaints database. From Manual Pain to AI Superpower Back in the day—before large language models were widely available—you had to manually go through this data. Teams relied on N...

AI products require deep analysis at many stages — from opportunity assessment to post-rollout meta-analysis. In this article, I’ll share my personal experience on navigating the analytical complexity of product development and collaborating effectively with data teams. 💣 Here Comes the Challenge What happens when the data science team supporting you needs to answer open-ended questions and extract insights without clear guidance? What happens when you have to go through a dozen reports to get the full picture? What is the role of the Product person there? What happens when the team keeps analyzing and analyzing without ever reaching a conclusion? How do we balance the need for rigor with the need for decisions and action? And what if the analysis yields inconclusive results? 👩 From Data Science to Product Throughout my career, I’ve received analyses from many different perspectives — and earlier, I used to prepare and deliver them myself. I’ve worked with aca...